Your privacy, in plain terms

1. Introduction

Realword.ai ("we," "our," or "us") operates the Realword.ai website and AI article writing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information you provide

• Account information (name, email address, password)
• Profile information (bio, website URL)
• Content you create (articles, keywords, research data)
• Communications with us (contact form submissions, support requests)

Information collected automatically

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our AI writing service
• To process and generate articles based on your inputs
• To improve our AI models and service quality
• To send you service-related communications
• To respond to your inquiries and support requests
• To detect and prevent fraud or abuse

4. AI-Generated Content

When you use our service to generate articles, your input keywords and preferences are processed through third-party AI providers. We do not use your generated articles to train AI models. Your content remains your intellectual property.

5. Data Sharing

We do not sell your personal information. We may share data with:

• AI service providers: Third-party AI providers for content generation
• Hosting providers: InsForge for application hosting and database storage
• Analytics: To understand usage patterns and improve our service
• Legal requirements: When required by law or to protect our rights

We use PostHog (us.i.posthog.com) to collect anonymous usage analytics including pageviews, feature usage, and aggregate funnel data. For logged-in users, we link analytics to your account via your user ID and email so we can understand product usage patterns and improve the service. We do not send your article content, keywords, research output, or any personal information beyond your email. You can request data deletion by contacting us at the email listed below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (HTTPS), secure database storage, and access controls. However, no method of electronic storage is 100% secure.

7. Data Retention

We retain your account data and generated articles for as long as your account is active. You can delete your articles at any time. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at support@realword.ai.

9. Cookies

We use essential cookies to maintain your login session and preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser.

10. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at support@realword.ai or through our contact page.