Refunds, made simple
Our policy for subscription and credit refunds. Last updated: July 5, 2026.
1. Unused-Credit Refund Window
If you've used less than 10% of the credits granted in your current billing cycle, you can request a full refund within 7 days of the charge. This applies to both new subscriptions and renewals.
2. Used Credits Are Non-Refundable
Once credits are consumed (an article generated, humanized, or scored), that usage cannot be refunded, even within the 7-day window. Generation costs are incurred the moment a request completes.
3. Cancelling Your Subscription
You may cancel auto-renewal at any time from your billing page. Cancelling stops future charges but does not refund the current billing period; you keep access and any remaining credits until the period ends.
4. Service Failures
If credits were deducted for a request that failed or produced no output due to a fault on our end, we'll reissue the credits or refund the charge. No 7-day limit applies to this case.
5. One-Time Credit Top-Ups
Top-up credit purchases follow the same rule as subscriptions: refundable within 7 days if unused, non-refundable once spent.
6. How to Request a Refund
Email support@realword.ai or use our contact page with your account email and the charge date. We aim to resolve refund requests within 5 business days.
7. Related Terms
This policy supplements our Terms of Service, which governs your use of the Service.